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Executive Software International Diskeeper 9.0

A disk-defrag tool for Windows, Diskeeper uses proprietary technology to monitor performance and eliminate fragmentation automatically. New to the product are I/O Smart, which suspends defrag activity on drives busy with I/O traffic until it's safe to continue; Frag Shield, which maintains system stability by reducing fragmentation of critical system files; and the ability to set up to two scheduled defrags per drive so you can adapt Diskeeper to your usage schedule. Professional edition starts at $49.95; server standard edition, $249.95. Executive Software International, (800) 829-6468, (818) 771-1600. www.executive.com

Help Desk Technology International Corp.

Help Desk Express Help Desk Technology has released two versions of its hosted Web-based subscription service: Help Desk Express basic and enhanced. The basic monthly service, geared toward small and midsize businesses, lets you electronically log, prioritize, route and track service requests and keeps a complete audit log of each job. In addition, your staff can build a knowledge base of common problems for reference. Also included are alerts, reminders, and self-service problem logging and solution lookup for end users. Starts at $14.95 per rep, per month, first 25 requests free, unlimited end users. Help Desk Technology International Corp. www.helpdeskxp.com

Macrovision AdminStudio 6 Professional Edition

AdminStudio makes large-scale enterprise deployments easier by providing automated conversion of InstallScript MSI into pure MSI installation. The new version also offers increased support for major application deployments, including Active Directory, Altiris, LANDesk, ManageSoft, Marimba, Novell, SMS 2003, Tivoli and ZENworks. $3,999. Macrovision, (800) 374-4353, (847) 466-4000. www.installshield.com