IT Outages: The Costly Fallout

Survey provides insight into the impact of IT incidents and how companies respond.

Marcia Savage

February 7, 2017

8 Slides

It seems like every day there’s news of a company experiencing a massive IT outage or falling victim to a catastrophic data breach. From the United Airlines and Delta Airlines outages in late January that resulted in grounded and cancelled flights, to the recent Yahoo data breach disclosures that threaten its acquisition by Verizon, it’s easy to see how quickly an IT outage can damage a company, affecting customers, employees, and a company’s bottom line.

With that in mind, critical event management software company Everbridge asked enterprises about their IT incident response plans in its “State of IT Management” survey, completed at the end of 2016. The research report polled 152 IT professionals to measure how often significant outages occur, how quickly their organizations can respond, and the cost of IT downtime. The sample for the research included 86% of respondents from companies of 1,000 employees or more; 45% of respondents were from companies with more than 10,000 employees.

Continue on through the slideshow to see the results, which underscore how critical it is to be prepared to respond quickly and effectively to any IT incidents you may experience in the coming year.

(Image: Arjuna Kodisinghe/Shutterstock)

About the Author(s)

Marcia Savage

Executive Editor, Network Computing

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