OpTier Sets Standard For End User Experience Monitoring With New Product

OpTier Experience Manager is the first solution to combine data center and end user transaction visibility

September 30, 2009

4 Min Read
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NEW YORK, Sept. 29 /PRNewswire/ -- OpTier, the leader in Business Transaction Management(TM) (BTM), today launched OpTier Experience Manager, a product that measures the volume, performance, service levels and availability of all business transactions, alerts IT in real time to developing issues and provides ongoing reporting and analysis of the user experience. With a real time view of the IT environment, organizations can ensure that the level of service delivered to the business is meeting expectations.

OpTier Experience Manager's 24x7, agent-less monitoring helps IT to prevent service outages by improving application visibility and simplifying problem isolation. By collecting information from multiple data sources including the network, log files and page tags, OpTier Experience Manager provides visibility into application availability, response times and end user behavior. In addition to this real time monitoring, OpTier Experience Manager also offers historical analysis and trending of transaction usage by users, geographies and groups, enabling IT to continuously monitor and proactively improve the user experience.

"Increasing operational complexity caused by virtualization, SOA and data rich media makes it difficult to isolate application performance problems and ensure quality end user performance and productivity," explains Mary Johnston Turner, Research Director for Enterprise Systems Management Software at IDC. She adds, "IT decision makers consistently tell us that they need more sophisticated end-to-end application performance visibility and analysis to keep up with the demands of increasingly dynamic IT environments. By linking end-to-end transaction monitoring with end user experience analysis, OpTier is directly targeting this emerging set of IT management requirements."

Unlike traditional end user monitoring solutions that can only tell that there is a problem somewhere within the IT infrastructure, OpTier Experience Manager is able to provide deep visibility into transactions as they travel from the end user through the data center and other back-end tiers. OpTier Experience Manager and CoreFirst?? enable companies to proactively and quickly identify and address problematic transactions from the data center to the end user within seconds to resolve problems immediately--before users experience degradation in service.

By seamlessly integrating CoreFirst software with OpTier Experience Manager to create the OpTier BTM Suite, OpTier is the first company to deliver an end-to-end solution for both end user monitoring and transaction management in a single solution that manages the entire transaction from the end user through every tier of the data center."We've been using OpTier's CoreFirst to monitor transactions in real time across our IT infrastructure and have been impressed with the results, in particular how it has helped us rapidly identify problematic transactions," said Phil Hopkins, Director of IT Process Management and Control at Avery Dennison, a global leader in pressure-sensitive labeling materials, office products and retail tag, ticketing and branding systems. "Extending that visibility to the end user view with OpTier Experience Manager further helps us verify application performance from the user perspective and avoid costs while helping us to take the next step in aligning our IT goals with the needs of the business."

"As we've continued to work closely with our CoreFirst customers over the past few years, they have expressed a need for an integrated solution that combines end user experience monitoring and end-to-end BTM for their overall IT management strategy," said Russell Rothstein, Vice President of Product Marketing at OpTier. "OpTier Experience Manager has a unified architecture to enable easy deployment that requires minimal training and support so our customers can realize its benefits quickly."

OpTier Experience Manager is in Beta and will be generally available at the end of October 2009. Companies may purchase OpTier Experience Manager as a stand-alone product or as a part of the OpTier BTM Suite. Pricing for OpTier Experience Manager begins at $40,000.
About OpTier
OpTier?? harnesses the power of real business transactions with its unique Business Transaction Management(TM) (BTM) software solutions. Our CoreFirst?? product assures that business transactions flow smoothly within IT applications and infrastructure without bottlenecks or outages, for improved end-user experience and reduced cost. Our Active Context Tracking(TM) (ACT) technology delivers end-to-end visibility - of all business transactions, across all tiers, all the time - by continuously discovering the links between IT components and business services. It also prioritizes IT transactions and processes based on business needs, for true IT optimization. For more information, visit www.optier.com.

"Active Context Tracking," "Business Transaction Management," CoreFirst, OpTier and the tagline "Putting first things first" are trademarks of OpTier Ltd.

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