Getting a Handle on IT Change Management

2 Min Read
Change is inevitable. It's also challenging. Here's how a managed approach to IT change can make transitions less painful.

IT change management is a method used by a growing number of organizations to communicate and implement business and technological changes. The process offers a structured approach to managing people and processes throughout an organizational change. 

Hilary Lee, national people and change lead at business and technology advisory firm Centric Consulting, views IT change management as a way to successfully drive technology adoption forward. "By reinforcing the actual adoption of a new technology, businesses can quickly show a return on their investment," she says in an email interview. "That's the ultimate goal for any change practitioner in the tech space." 

Change management is often overlooked or undervalued, leading to failed initiatives. It's imperative to recognize the significance of change management and to integrate it into the entire project lifecycle from the outset, says Kim Strumwasser, head of client strategy and advisory at BUILT, which provides technologies to real estate and construction organizations. "Ignoring change management until the end can result in costly setbacks and project failures," she notes via email. 

Reaching for ROI 

Change management gives organizations the ability to achieve their anticipated ROI, engage with affected employees, and minimize business disruption. "Change management is the difference between success and failure," says Beth Thomas, a partner at technology research and advisory firm ISG, in an email interview. "It ensures an efficient process that gets the business and its employees to adoption and business readiness." 

"Organizations want their business value realized -- plain and simple," Lee says. Yet technology is only part of the equation. "The ability of people to understand and use that technology is the key to success," she notes. "When people feel empowered, knowledgeable, and supported through a technology transformation -- via intentional communication, training, and coaching -- the benefits of the investment come much sooner." 

Read the rest of this article on InformationWeek.

About the Author(s)

John Edwards, Featured Contributor

Technology JournalistA veteran technology journalist, John Edwards has written for a wide range of publications, including the New York Times, Washington Post, CFO Magazine, CIO Magazine, InformationWeek, Defense Systems, Defense News/C4ISR&N, IEEE Signal Processing Magazine, IEEE Computer, The Economist Intelligence Unit, Law Technology News, Network World, Computerworld and Robotics Business Review. He is also the author of several books on business-technology topics. A New York native, John now lives and works in Gilbert, Arizona.

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