Why UC Implementations Fail

Unified communications and collaboration tools have the power to accelerate productivity, bring people together, and increase employee engagement. However, most IT managers are not seeing the return they expected from their UC investment. Why?

Our team at Softchoice conducted a study to find out why most UC and collaboration implementations fail before they even start. We surveyed 250 IT managers and 750 line-of-business employees to determine the impact typical UC and collaboration rollouts have on employee communication habits, preferences, and workplace satisfaction.

The following illustrations show what we found. Be sure to check out the last slide for our recommendations on what your organization must do better to engage employees in technology decisions and help fast-track user adoption.