TSPP Accepts Incentra

Incentra Solutions announced it has been accepted into the Symantec Technical Support Partner Program

August 1, 2007

1 Min Read
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BOULDER, Colo. -- Incentra Solutions, Inc. (OTCBB: ICNS), a leading provider of complete IT and storage management solutions for mid-size enterprises and service providers, today announced it has been accepted into the Symantec Technical Support Partner Program (TSPP). One of only eight partners in the United States, Incentra has been authorized to provide first call support on the Veritas NetBackup and Storage Foundation product lines for Symantec.

"We are pleased to have Incentra join our Technical Support Partner Program. Incentra's unique storage expertise makes it an ideal participant to provide Symantec customers with in-depth support for our high availability products," said Manos Menayas, vice president of Enterprise Support Services, Symantec. "The elite partners in TSPP have demonstrated that they can deliver world-class support and invest in their resources to successfully complete the same readiness training as our own internal support teams."

The TSPP enables qualified Symantec partners to deliver technical support on authorized products. Incentra provides successful management to more than 250,000 backup jobs monthly across 100 storage infrastructures in 50 locations and ensures operational service delivery excellence to its customers.

Each TSPP applicant is required to meet the following comprehensive requirements to become a member in the program and provide technical support for authorized Symantec products.

  • Symantec Partner Program, Platinum Level

  • Call center open 24x7

  • Electronic case tracking system

  • Support lab

  • Renewals infrastructure

  • Fully-trained for each authorized Symantec product, using Symantec's internal Support Readiness Training (SRT) curriculum

Incentra Solutions Inc.

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