Skype For Business Finds Its Voice, At Least For Some

A No Jitter reader survey on Lync/Skype for Business gives rise to some interesting questions on voice strategy.

Eric Krapf

May 12, 2015

2 Min Read
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No Jitter has launched a series of surveys of our enterprise end user base, and naturally the first topic we addressed is the one that continues to be foremost in the minds of many enterprise communications shops: Microsoft Lync, now Skype for Business.

You can see some of the highlights in the slideshow that my colleague Beth Schultz put together, and of course the chart that jumps out at you is the one showing that almost 90% of those who have adopted Lync Enterprise Voice consider it "better" or "much better" overall than the legacy systems they've been using.

We asked two detailed follow-up questions that reveal a little more about how people feel. When we asked respondents who'd adopted Lync Enterprise Voice to rate its voice quality, 63% considered it better or much better -- a falloff from the overall rating, but still a healthy majority. When we asked about feature/functionality, 80% called Lync better or much better.

So clearly, enterprises that have deployed Lync believe it (and Skype for Business) can be a PBX replacement going forward. Oddly, it got more positive rankings overall than it did in the two specific metrics that we assumed would be most important: voice quality and feature/function. What does that tell us?

  • The other sources of value for Lync/Skype for Business -- its integration with Exchange and Office and its position as a logical next step for supporting voice in the enterprise -- exceed the traditional metrics of quality and feature/function in importance to enterprises?

  • PBX-based voice just isn't that important, so that as long as Lync/Skype for Business is adequate to better in all the specifics, that adds up to it being better or much better in the aggregate?

  • Some combination of the above?

Read the rest of Eric's analysis at No Jitter.

About the Author(s)

Eric Krapf

Eric Krapf is General Manager and Program Co-Chair forEnterprise Connect, the leading conference/exhibition and online events brand in the enterprise communications industry. He has been Enterprise Connect.s Program Co-Chair for over a decade. He is also publisher ofNo Jitter, the Enterprise Connect community.s daily news and analysis website.
Eric served as editor of No Jitter from its founding in 2007 until taking over as publisher in 2015. From 1996 to 2004, Eric was managing editor of Business Communications Review (BCR) magazine, and from 2004 to 2007, he was the magazine's editor. BCR was a highly respected journal of the business technology and communications industry.
Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas.

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