Orange Launches ITIL Support

PARIS -- Orange Business Services offers now to its multinational customers consulting and support services based on the ITIL (IT Infrastructure Library) best practice framework, enabling enhanced service quality and cost savings.

ITIL® is the most widely accepted approach to IT service management in the world. The consistent alignment of IT processes to ITIL® guidelines ensures the reliability and transparency that multinational corporations need to support their business processes.

Orange Business Services has created a team of ITIL®-certified consultants all over the world that can help customers implement processes according to ITIL® recommendations. These consultants deliver customer-oriented IT support based on a comprehensive analysis of the customers’ business workflows in their entirety. In addition, to enhance its ITIL® service portfolio, Orange Business Services plans to launch a new, ITIL®-aligned customer care offer soon in 2007.

Orange Business Services