Oaisys Upgrades SMB Call Center Software

Version 5 of the company's Tracer SMB-oriented call center software adds several new features and will also come with the Talkument voice documentation package.Tracer 5 sports a new user interface, improved search functionality, and call segment sharing -- by which users can share only relevant parts of a call -- as well as other enhancements. The software works on any of the hardware platforms offered by the company, including its off-the-shelf appliances as well as build-to-order servers.

Tracer will also come with unlimited user licenses for the company's Talkument software for storing, organizing, annotating, and sharing recordings of phone conversations.

Oaisys presient Brian Spencer said, "By introducing these enhancements to the Tracer solution and incorporating the look, feel and functionality of our highly regarded Talkument application, we have created a truly unique and superior solution for the SMB sector. With this latest release, call center managers will experience the full scope of Tracer's business intelligence capabilities, and knowledge workers will be empowered with the ability to manage their own calls and phone-based interactions."CBR