Highest Recommended SIP Trunk Providers, Friend to Friend

Would you recommend your SIP trunking provider to a friend? See which providers came out on top in the Eastern Management Group's customer satisfaction study that surveyed more than 3,000 IT managers.

John Malone

November 30, 2018

1 Min Read
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Today's $14 billion SIP trunking industry accounts for 58% of all network traffic, according to a new Eastern Management Group study. Underpinning the SIP trunk industry is a staggering number of vendors of all shapes and sizes, from tier-one carriers such as AT&T and BT to small niche resellers. For IT managers, vendor selection looks like the kid-in-a-candy-store problem. The difficulty comes with choosing.

We examined this question of choice by putting it to SIP trunk customers: Would you recommend your provider to a friend? Here's how we went about it, and the findings. 

(Image: Pixabay)

More than 3,000 IT managers were surveyed in Eastern Management Group's SIP trunking customer satisfaction study. Before we reached the question about a recommendation to a friend, we first set the stage by having customers rate their SIP trunk vendor on nine different measurements. The nine fall into three categories: product, vendor experience, and customer delight. So, by the time we broached the matter of recommendation to a friend, survey respondents should have been in the proper frame of mind to discuss this.

Gold Winners -- Recommend-To-A-Friend
Each SIP trunk customer shared how they feel about recommending their provider to a friend. Eastern Management Group then developed a model using the data, and designated those receiving the highest scores as Gold Winners.

Read the rest of this article here.

About the Author(s)

John Malone

John Malone is President and CEO of the Eastern Management Group

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