Cisco to Acquire Latigent

Cisco to add Web 2.0-based contact center reporting solutions to helpcreate unique customer-centric experiences

September 27, 2007

1 Min Read
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SAN JOSE, Calif. -- Cisco(R) (NASDAQ: CSCO)today announced a definitive agreement to purchase Chicago-basedLatigent, LLC., a leading provider of web-based business intelligenceand analytics reporting solutions, focused on contact centers.Latigent's products are built from the ground up to take advantage ofWeb 2.0 principles that help enable customers to create flexible,scalable, easily customizable, and intuitive historical and real-timereports for their contact centers.

Latigent's products will complement and enhance Cisco's UnifiedCustomer Contact solutions that are designed to evolve today's callcenters to the Customer Interaction Network, a single, integratedplatform that easily integrates with legacy contact center platformsand networks, providing multi-channel services and integration withcustomer relationship management applications.

"By acquiring Latigent, Cisco is signaling a commitment to increasethe value of customer investments in our customer interactionsolutions by providing appealing, robust and dynamic tools to enableincreased visibility and efficiency, resulting in improved customerexperiences," said Laurent Philonenko, vice president and generalmanager of the Customer Contact Business Unit, Cisco. "Cisco viewsreporting as a critical component for the management of a contactcenter. We believe Latigent offers an excellent combination of talentand technologies that will further position Cisco Unified CustomerContact solutions to help enable customer-centric relationshipmanagement with unprecedented flexibility. Marketing, sales andsupport communities that are increasingly tied to contact centertechnologies will benefit from this new dimension in our offer."

Cisco Systems Inc.

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