New Service Speeds Up Fulfilling VoIP Orders

Neustar's Enhanced Service Request automates customer order requests such as porting or transferring phone numbers; aims at cutting service delays and errors.

March 7, 2005

1 Min Read
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Neustar has announced an IP service for VoIP and wholesales service providers for automatically fulfilling VoIP service requests, designed to reduce errors and cut down on the time required to fulfill requests. The new solution, Enhanced Service Request (ESR), is an integrated solution for handling customer order requests such as porting or transferring phone numbers, and offers real-time updates and end-to-end provisioning.

The solution, announced today at the VON Spring Conference & Expo, is designed to minimize delays and eliminate errors by delivering fully automated, end-to-end provisioning of VoIP provider requests, reducing the processing time to approximately five to seven days from the average of 45.

Currently, fulfilling VoIP customer order requests require a lengthy procedure, requiring VoIP providers to manually submit orders to CLECs manually, via email or fax. CLECs in turn make the request to access providers who process the requests. This delay in fulfilling orders can result in errors, dissatisfied customers, missed revenue opportunities and an increased risk for customer churn or deactivation.

NeuStar's ESR service is designed to automate and speed up the process, and provide VoIP providers with access to the status of pending requests, enabling real-time updates to customers.

"NeuStar's ESR service bridges the gap between the traditional landline and IP worlds," Jeffrey E. Ganek, chairman and CEO of NeuStar, said in a statement. "ESR leverages NeuStar's clearinghouse model of provisioning services in an automated and efficient manner. It builds on our experience as a trusted, neutral clearinghouse to deliver the industry's first back-office infrastructure to support VoIP service enablement."

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