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Siemens Enterprise Communications Contact Center Solution Now Optimized For The Data Center And Virtualized Environments

BOCA RATON, Fla., May 4. Siemens Enterprise Communications, a premier provider of enterprise communications solutions, today announced the release of OpenScape Contact Center V8, the next generation of its innovative contact center application which is now optimized for data center and virtualized environments. This open, reliable solution enables deployment flexibility, simplified management and cost savings through server consolidation from both the server and desktop perspective.

Customers now have the option of running OpenScape Contact Center V8 software on their VMware data center infrastructure, rather than on proprietary hardware at each location. By leveraging new capabilities of the award-winning OpenScape Unified Communications Server 2010 and Siemens Enterprise Communications recently announced relationship with VMware, this approach enables businesses to save money and reduce operating costs for hardware and maintenance.

"Virtualization is increasingly critical to IT," says Irwin Lazar, vice president, Nemertes Research. "Ninety-three percent of companies are using virtualization to optimize server resources, allowing IT shops to save money by reducing capital and operational costs. By virtualizing contact center applications in the data center and on the client side, IT managers can maximize their virtualization investments while improving agent productivity and customer service."

OpenScape Contact Center V8 also features Web-based agent, supervisor and management desktops. These powerful applications require 'zero footprint', provide virtual accessibility, and are easily customized to meet the unique contact center requirements in a Web 2.0 world. Plus, the new solution's innovative combination of Web clients, software/server virtualization and new subscription licensing make it easier to deploy home-based or remote agents virtually at multiple locations.

Continuing the company's Open Communications approach, OpenScape Contact Center V8 delivers on a cross-portfolio, standards-based open virtualization strategy, and new hosting and subscription pricing options help make the solution more affordable. Scalable to 7,500 active agents, OpenScape Contact Center V8 offers multi-channel inbound, outbound and automated self-service that improves the effectiveness and efficiency of a company's contact center operations.

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