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HP Breaks Innovation Gridlock With New Offerings

HP has a term for the burden of IT operational costs that prevent companies from using technology to create new products and grow their business: "innovation gridlock."
The technology giant is today unveiling a multi-part strategy to break innovation gridlock with new services, servers, software and cloud computing initiatives.

The strategy evolved from a survey HP commissioned of business executives, 60 percent of whom lament that most of their IT budgets are spent maintaining their existing IT infrastructure, replacing or repairing servers, patching software and putting out other IT fires. "This gridlock is really a problem that's preventing their organizations from keeping up with the competition and delivering value to their business partners," said Gerry Nolan, global mission-critical services director in the Technology Services Group at HP.  "We help them get back control of their environment."

Among the service enhancements, called the HP Mission-Critical Partnership (MCP), is HP support for different virtualization hypervisors, including VMware, Microsoft's Hyper-V and Citrix Xen Server, Nolan said. In addition, HP will provide support for not just its x86 servers, but also those from rivals such as Dell and IBM.

HP is also expanding the menu of services available through its Proactive Select offering, allowing customers to use "service credits" to choose from 33 different service tasks.
"They may want help implementing VMware this week, and maybe next week they want some training on the blades and the next week they might need some help setting up Insight Control software," he explained.

Typically, HP MCP is a comprehensive set of support services for large enterprises in which HP is not only reactive about support needs, but proactive, going into an organization, studying its operations and suggesting improvements. Such level of support can cost $1 million or more a year, but some of those services are available individually through a service called Priority Connect. "They can buy access to the mission-critical expertise just on an incident basis," he explained.

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