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Empirix Releases Empirix Testing As A Service, A Completely Flexible, Custom End-to-End Testing Solution

 Empirix Releases Empirix Testing as a Service, a Completely Flexible, Custom End-to-End Testing Solution

Empirix Testing as a Service combines Empirix's technology breadth with deep testing expertise to help contact centers ensure a quality customer-agent experience at low cost

BEDFORD, Mass.--(BUSINESS WIRE)--Empirix?? Inc., the market leader of service quality assurance solutions for new IP communications, today announced the immediate availability of Empirix Testing as a Service, a combination of best-in-breed Empirix products and professional services that are tailored to meet an organization's unique needs. With Empirix Testing as a Service, even the largest contact centers can validate the quality of the user experience and overall performance to deliver the most business value in the least amount of time.

Empirix Testing as a Service is a custom, end-to-end solution that tests an entire contact center infrastructure at full call capacity for any size environment. With unlimited TDM and IP call capacity, this completely customizable solution delivers the highest quality testing and uniquely measures the quality of experience between customers and agents.

Combining Empirix's best-in-breed Hammer technology with the company's unparalleled contact center testing expertise, Empirix Testing as a Service can be tailored to solve a variety of business problems facing today's contact centers, including compliance to industry-specific performance regulations, successfully migrating to IP and mitigating the risk of deploying multi-vendor infrastructures.

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