CIO Agenda for Right Now: Priorities a Year Into the Pandemic

The COVID-19 pandemic has changed how we do everything. Now it's time to assess the changes and refactor your operations and digital transformation plan.

Jessica Davis

March 18, 2021

1 Min Read
CIO Agenda for Right Now: Priorities a Year Into the Pandemic
(Source: Pixabay)

Once primarily occupied with internal technology systems and supporting users of those systems, the CIO role has certainly changed over the last few decades. But most significant change has probably happened over the last 12 months, driven by circumstances. In that time, chief information officers have come to the rescue of organizations forced to operate in a new digital environment when so much of the physical environment shut down in response to the COVID-19 pandemic.

The changes hit so many parts of the business, from how customers buy to how customer service is delivered. Organizations shifted workers from offices to home offices, setting them up with the equipment and technology needed to work securely in a remote location. Businesses that used to sell exclusively or primarily from physical locations suddenly needed to explore an expanded ecommerce operation. Logistics and delivery operations were turned upside down as ecommerce became a primary way for customers to buy.

All these changes and more put CIOs and other IT leaders in an important and influential role if they weren't there already. Sure, these executives had already been trending toward becoming more important advisors to the rest of the C-suite over the years. But now digital had become the central way of doing business, not some side project that we could spread out over the next five years and pull funding from during a lean year.

Read the rest of this article on InformationWeek.

About the Author(s)

Jessica Davis

Senior Editor, InformationWeekJessica Davis has spent a career covering the intersection of business and technology at titles including IDG's Infoworld, Ziff Davis Enterprise's eWeek and Channel Insider, and Penton Technology's MSPmentor. She's passionate about the practical use of business intelligence, predictive analytics, and big data for smarter business and a better world. In her spare time she enjoys playing Minecraft and other video games with her sons. She's also a student and performer of improvisational comedy. Follow her on Twitter: @jessicadavis.

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