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Workshop: Outsource Your Mom, Friends and Church



Forget Five Nines

Leave guaranteed reliability back in the data center: Your friends and family don't need the kind of high-end service your business does. They need reliable service--say, 98 percent uptime--and competent support, but anything more would be too expensive. The price for small systems outsourcing depends on where you live, but expect to pay $35 to $75 per hour.

Step by Step Checklist

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Keep that in mind when you're looking for a VAR (value-added reseller) or systems integrator for your family. Ideally, Mom will love the VAR staffers so much she'll bake them cookies, but if the only thing she gets out of the assistance is fewer opportunities to call you and a shorter wait for service, that's OK. Dealing with the guilt of passing the buck to an outsourcer is something else.

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