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Third-Party Support An Option For PeopleSoft Customers

Jack Hughes, IS director for The Park Associates, operator of a 27-unit nursing home chain, says he's not worried whether Oracle will support his PeopleSoft applications.

"I don't know what I can trust of Larry Ellison's quotes in the press. Will they eliminate support? Will they force you to switch over to Oracle?" he says. But he isn't suffering from doubts about his future technical support. As of Jan. 1, the East Aurora, N.Y., company began getting support from TomorrowNow Inc., an independent third-party vendor that specializes in PeopleSoft applications.

His firm's contract with TomorrowNow will overlap with a maintenance contract with PeopleSoft, which is paid up through Feb. 28. During that time period, IS staffers at Park Associates will download upgrades to their PeopleSoft 7.5 applications from PeopleSoft, as allowed under the maintenance agreement. For the past four years, the company has been using PeopleSoft payroll, general ledger, accounts payable, purchasing, and asset-management applications and it will upgrade them all to Version 8 over the next 60 days.

TomorrowNow isn't acting as an upgrade implementer, but it will help Hughes get the upgrades running the way Park Associates wants through the maintenance agreement. "They know PeopleSoft applications inside and out. It seems like they're all a bunch of ex-PeopleSoft people," Hughes says.

Hughes says he will save about half, or $100,000, on his existing maintenance bill through the agreement with TomorrowNow, which promises to support the Version 8 applications for the next 10 years.

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