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RollOut: Opalis Software's Integration Server

The Upshot

Opalis Software's Integration Server executes run-book procedures triggered by events. Opalis claims out-of-the-box integration with most ESMs and touts predefined best-practice run procedures and policies included as templates for quick conversion from manual to automated operations.

Smooth data-center operations require adhering to run-book procedures and enduring repetitive interaction with complex management tools. These tools span system, network, application, service desk and operations silos, and often require specialized experience, training and access. Complexity plus repetition equals the potential for making big and expensive mistakes.

Run books are de rigueur for data centers serious about improving IT services, keeping systems running and getting back up fast after a failure. Opalis Integration Server automates the actions of operators and administrators, improving consistency, minimizing downtime and freeing IT for higher-level tasks.

Opalis Software's Integration Server

Face It, When Operations Managers subsisting on Red Bull and pretzels meet complex enterprise-management systems, mistakes happen. Run books, part of well-oiled IT operations forever, can help resolve problems. Done right, the books contain, shall we say, painstakingly detailed instructions to ensure IT best practices. Just launching diagnostic procedures may require operators to involve administrative experts across the IT silos of systems, networks, applications and line of business, a time-consuming and disruptive process, especially at 2 a.m. Run books also mandate scheduling the repetitive, mundane tasks orchestrated by operations managers to keep the IT engine humming.

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