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Opalis Names Lead to Group

TORONTO -- Opalis Software, Inc., the leading provider of Run Book Automation (RBA) software that orchestrates, integrates, and automates IT operational processes, today announced that Denise Jackson has joined the company's executive team as director of professional services. Ms. Jackson brings 22 years of experience in IT consulting and managing cross-functional teams to her new post at Opalis where she will be responsible for building Opalis' professional services organization and assisting customers as they automate ITIL processes.

Most recently Ms. Jackson was with Unisys where she ran Unisys' Austin ITIL-based outsourcing environment supporting 60 North American and global customers. In this role she worked with clients at all stages of ITIL maturity, and drove the implementation of the ITIL framework across customer's silos globally, while leading the Unisys team in record growth and portfolio evolution. Prior to Unisys, she managed LAN/WAN design and implementation, providing consulting services for school districts nationwide.

"Denise brings a wealth of knowledge from the trenches about what it takes to make ITIL real for a customer," said Todd DeLaughter, CEO and president of Opalis. "We are thrilled to have her lead our professional services team at a time when customers are seeking expertise to automate ITIL processes with Opalis software and deliver even better service levels."

Opalis Software Inc.