Microsoft this week again reminded solution providers to go slow when applying the Windows XP Service Pack 2 update in Microsoft CRM accounts.
In an E-mail sent Tuesday, Microsoft told partners that SP2 "breaks" Microsoft CRM 1.2 and won't work at all with Microsoft CRM 1.0. It already had posted the message to its download site last week, but apparently felt the need to follow up.
"To me, this indicates panic," said one East Coast solution provider, who requested anonymity. "When it comes to MS-CRM and SP2, I'd say, 'Don't go there.' "
Basically, Microsoft is reminding partners to first update MS-CRM 1.0 customers to the 1.2 release and then update both the Outlook client and the CRM Sales server. According to the E-mail, "Installing Windows XP Service Pack 2 will prevent Microsoft CRM versions 1.0 and 1.2 from running correctly. Microsoft CRM version 1.0 is not supported on Windows XP SP2. Microsoft CRM version 1.2 requires updates to both the Microsoft CRM server and Microsoft CRM Sales for Outlook (Outlook client) computers and several manual configuration workarounds to operate correctly."
For months, Microsoft has warned solution providers and customers that SP2, with its foundational security fixes, would require changes to some applications--especially customized software--to run properly.