Enterprise users are hungry for new Ethernet services, but they expect top-notch features and bandwidth at aggressive price points, according to the results of an extensive survey of large enterprises from Heavy Reading, Light Reading's research service.
The new report, "2004 Enterprise User Survey on Ethernet Services," details the opinions and demands of more than 300 business users around the world. The users were surveyed on their general demand for Ethernet services, their ratings of various services and features, their likes and dislikes, and their technical and business needs and considerations.
While the report finds there's plenty of demand to be tapped, there are some drawbacks for the service providers. Barrier one: Enterprise users might be eager to extend their Ethernet capabilities outside their LANs, but they're expecting many premium features and high capacity for bargain prices.
For example, only 30 percent of those enterprises surveyed are willing to pay extra for managed protection, and more than 60 percent believe that service should be provided for free.
The same applies to quality-of-service guarantees: The customers want it, but more than 40 percent of those enterprise managers currently using or planning to use Ethernet services aren't willing to pay more than a 10 percent premium for guaranteed QOS, and another 32 percent aren't willing to pay anything.