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Enterprise Search Frustrates

SILVER SPRING, Md. -- In a new study on Findability to be released by AIIM, 49% of survey respondents agreed” or “strongly agreed” that it is a difficult and time consuming process to find the information they need to do their job. The new survey of over 500 businesses conducted in May 2008, suspects that a prime culprit for the failings of Findability in the enterprise is the admission that 69% of respondents believe that only 50% or less of their organization’s information is searchable online. Given the ready access that users are supposed to have in this “Age of Google” – how is this possible?

“Findability has been a common source of frustration in the enterprise for decades,” states AIIM Vice President Carl Frappaolo. “As information has become more and more digital, from it’s creation through to management, the pain of finding enterprise information has moved from the piles of paper on the desktop and in storage cabinets, to the digital landfill of file servers, e-mail inboxes, digital desktops, and content management systems. Despite the advances made in search on the internet, enterprise search leaves most users frustrated.”

AIIM - The Enterprise Content Management Association