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EMC Buys IT Service Desk Player Infra

EMC has acquired Infra, a privately held supplier of Web-based IT service desk automation software, for an undisclosed sum.

EMC said the deal won't have a material impact on revenues or EPS for 2008.

Infra, founded in 1991, claims 400 customers. It is headquartered in Sydney, Australia, with offices in California, Canada, the U.K., and France. EMC says all of these locations will stay open, and all of Infra's 156 employees will be retained as part of EMC's Resource Management Software Group (RMSG), which is headed by Chris Gahagan, EMC SVP of resource management software.

Infra managing director Andy Wade will continue to head up Infra as managing director of EMC's RMSG, answering to Chris Gahagan, who in turn reports to Howard Elias, president of the EMC Global Services and Resource Management Software Group.

Infra's specialty is the management of IT service tasks using a Web interface. Its product, InfraEnterprise, is a modular "service desk" that includes Incident, Change, Configuration, Release, Service Level, and Availability Management packages. All use a Web-based interface and are compatible with the IT Infrastructure Library (ITIL) specs popularized for enterprise IT groups.

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