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Email: Top Corporate Liability

Yesterday's article on the top mistakes users make when archiving email was incomplete, according to feedback from a couple of readers with strong opinions.

One of these, Mark Diamond, president and CEO of technology consulting firm Contoural Inc., believes we neglected some of the most common and serious errors users make. Here, for the record, is his list:

Failure to perform in-house due diligence. "The single largest mistake is failure to have a policy or consensus before buying a product," Diamond says. Often, he sees IT folk purchase an email archiving product before consulting with their legal, HR, records management, or compliance departments. The result is usually a snarl at the last minute, as various in-house groups struggle to make their issues known, meantime bollixing the IT purchase.

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