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Desktop Management: Angst-Ridden?

A Question of Size

Not every organization needs a comprehensive, automated desktop-management strategy. Does yours? Here are two key questions to ask: Are your existing procedures keeping up with changing technologies, new software revisions and user support issues? And will they continue to scale?

Even for those with relatively sophisticated desktop-management setups, if a worm or year-old vulnerability has hit you recently, you're not up-to-date. Many new features have been added to DM suites in recent years, including patch management and license-compliance monitoring. New DM suites are also useful for handling laptops and remote users--don't limit desktop management to your physical building.

Today's DM suites can make an impact in six major areas: inventory, software distribution, support and helpdesk components, patch management, reports and software-license monitoring. Some suites also contain accounting software, disk imaging, OS migration, self-service software installs, application healing and support for handhelds.

Gains and Losses

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