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Analyst, End-Users Chide Microsoft Over Windows Live OneCare Updates

An update late last week for Microsoft's OneCare security service has apparently given some users fits, including an industry analyst who called the glitches "unacceptable."

Last week, Microsoft rolled out an update to the beta users of its OneCare Live security subscription service, which it now calls "Windows Live OneCare" to better sync the moniker with the company's other online offerings. The update added anti-spyware functionality, courtesy Microsoft Defender, an enhancement Microsoft had long promised.

But Live OneCare, which is to go final in June at an annual price of $50 for a three-PC license, has proven an iffy update for some.

Joe Wilcox, an analyst with JupiterResearch, detailed his experiences updating three PCs this weekend in an entry posted to his Microsoft Monitor blog Monday.

One machine, he estimated, was unprotected for at least 48 hours because the automatic update had failed part-way through the process. Another required an hour and a half of install-uninstall-install tinkering before everything worked properly.

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