The Mess That Is Android: A Google-Powered Object Lesson, April 09, 2012 Google's Android is a great OS, but it has significant problems that must be addressed before it becomes irrelevant. Here are 10 of them.
While we are on the topic of support, you might be able to find a phone number to call Google support directly. Hint: the number is here. You'll get a call back from a very nice person who likely won't be able to help you and will have to escalate. I think escalate in Google's dictionary is a euphemism for black hole.
Two emails later and no response. I will be old(er) and grey(er) before I hear back.