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Whaleback Systems Reaffirms Wideband Voice Leadership

Managed Service Provider's CrystalBlue Voice Service Delivers Best Audio Service Quality with End-to-End Wideband VoIP Support and Full Line of Polycom HD Voice Phones

PORTSMOUTH, N.H. (September 28, 2009) - Whaleback Systems today added three new business-class phones to its suite of executive handsets for its managed CrystalBlue Voice Service - The Polycom?? SoundPoint?? IP 670, Polycom SoundPoint IP 550 and Polycom SoundPoint IP 450 desktop phones - making its entire phone portfolio Polycom HD Voice compatible. The new phones are integrated into Whaleback's unique managed service network architecture that features its innovative service quality management technology and full support of the wideband VoIP codecs enabling Whaleback to offer a business phone service that delivers best-in-class voice call quality and reliability.

"Since day one, we engineered CrystalBlue Voice Service to be a business communications service with the highest reliability and quality of service - from the phones on the desk to our underlying network infrastructure," said David Zwicker, Whaleback Systems vice president of marketing. "We developed an advanced Voice Quality Management System (VQMS) with full support for G.722 enabling us to be one of the first business VoIP providers to offer Polycom HD Voice phones when they were first introduced several years ago. The addition of the new phones represents the next step as we can now offer all of our customers the opportunity to experience HD VoIP."

Due to the advantages of Whaleback's managed service architecture featuring a premises-based IP PBX remotely controlled and monitored 24x7 by its network operations center in combination with Polycom HD Voice phones, Whaleback can deliver an end-to-end business phone service with unmatched audio clarity and reliability. The Whaleback VQMS provides real-time QOS monitoring and analysis for every phone call to ensure reliability. Whaleback's full support of G.722 within its network and its phones provides dramatically enhanced call quality. Unlike compression codecs which sacrifice quality for the sake of bandwidth, wideband voice codecs like G.722 double the sampling rate, vastly improving audio fidelity and clarity.

New Whaleback Phones

  • The Polycom SoundPoint IP 670 is an application-enabled desktop IP phone featuring unparalleled voice quality and clarity, a large color display, advanced network connectivity, enhanced call handling capacity, plus integration with productivity- enhancing applications and business processes. Designed for business professionals, the phone supports six lines in standalone mode and 34 lines via expansion modules.
  • The Polycom SoundPoint IP 550 is a four- line executive IP phone that provides HD voice technology and a backlit display. Designed for managers or attendants that use the phone on a regular basis, the handset offers advanced functionality, including shared lines, busy lamp field, presence, and an XHTML application.
  • The Polycom SoundPoint IP 450 is a midrange SIP desktop phone featuring a high- resolution backlit display with multi-language support, built-in XHTML microbrowser for third-party applications, plus support for three phone lines.

Whaleback Systems
Whaleback Systems is a Managed Voice Provider and the pioneering developer of the first business phone solution built from the ground up for broadband. Unlike traditional systems, the Whaleback CrystalBlue Voice Service is 100 percent premises-based and software-driven. It includes the only IP PBX with Key System Unit features and Road Warrior Functionality. Whaleback's CrystalBlue Voice Service offers flexible fixed rate national and international calling packages that provide affordability and predictability to a customer's monthly phone bill - making the most advanced technology immediately affordable for companies that need between five and 500 phone stations. The Whaleback service is available through channel partners and VARs. Whaleback customers include law firms, real estate agencies, financial services firms, homebuilders, restaurants, resorts, advertising, and public relations agencies.

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