According to our most recent InformationWeek Analytics reader poll on voice-over-Wi-Fi adoption, the No. 1 perceived barrier to deployment is a concern that reliability will not measure up to a traditional wired phone system. IT realizes that users will accept some network downtime and e-mail unavailability as normal, but let the phones go down and there's panic in the lunchroom. Also high on the list of worries are security, high systems cost, and a foggy ROI picture that is unlikely to clear until the legacy TDM PBX reaches the end of its life.
Still, it's not as if the status quo is any better. VoIP systems work well on wired networks, where quality of service can be provisioned with relative ease, but they also tie users to their desks. Cellular carriers do a much better job of enabling mobility, but the cost is high, data capacity is limited, and service availability inside buildings is often problematic.
A multimode smartphone that switches seamlessly between a WLAN and a cellular network, when Wi-Fi is unavailable, is a vast improvement, especially when you add enhanced mobility services such as location awareness, single-number access, presence, and a unified voice-mail box. In fact, the fixed-mobile convergence enabled by Vo-Fi is about as close to a sure-win technology as you'll find. Users get the best of all worlds, a fact reflected in readers' top perceived benefits: enhanced mobility, ability to work from remote sites while retaining a single phone number, and a reduction in telecom costs.