IT Service Providers and Managed Service Providers (MSPs) who use the SonicWALL Global Management System (GMS) to manage, monitor, and report on their customers' SonicWALL infrastructure and who also use the Autotask product to automate their internal processes for selling, implementing, delivering, and billing their services, now have the option to more tightly integrate both systems. The integration between the SonicWALL and Autotask products provides customers with several business benefits:
- Fully Automated: Eliminates time-consuming steps to manually update SonicWALL device-specific information in the Autotask system.
- Alerts Tied to Service Ticket Creation: Provides insight into the monitoring status of SonicWALL appliances under management by automating the process of tying alerts generated by GMS to the creation of a service tickets in Autotask. This capability not only enhances the efficiency of the IT service provider staff but also greatly improves response times for any unexpected network issues that customers may be facing.
- Streamlined Renewal Process: Facilitates and streamlines the renewal process for subscription and support services associated with SonicWALL devices, providing continued recurring revenues for the IT Service Provider.
"SonicWALL understands that its IT service provider partners do not use the Global Management System in a vacuum. In fact, many partners use several software applications to improve efficiencies in the operations of their business, including IT Business Management tools such as Autotask," said Jan Sijp, Director of Product Management for SonicWALL. "Autotask is the first third-party packaged software application that seamlessly integrates with the GMS web services API. Customers can expect more third-party applications to be added to the SonicWALL ecosystem via the web services API in the future. Many partners in the SonicWALL reseller community use Autotask, and we are confident that the upcoming tighter integration between SonicWALL GMS and Autotask will benefit many of our IT solution provider partners who use both SonicWALL GMS and Autotask."
Web Services-Based Seamless Integration
The integration leverages the web services Application Programming Interface (API) which was introduced at the end of 2009 as part of version 6.0 of SonicWALL GMS. To facilitate this seamless integration, SonicWALL and Autotask turned to the team at MSPintegrations and its cloud-based integration platform.
"We have the utmost respect for SonicWALL and for Autotask and consider both of their products to be best of breed solutions for IT Service Providers and MSPs. We consider it a privilege to work with each of them and an honor that they would choose us to bring their technologies together," said Travis Austin, Founder of MSPintegrations. "Integrations that bring multiple APIs together are powerful, and we're excited to be able to connect these two great products in a way that will enhance operations for IT service providers. We are committed to helping companies leverage existing cloud-based solutions in more powerful ways, and this integration does just that."