LabTech's arsenal of IT management tools seamlessly support and resolve end-user computing and networking environments with remote desktop, monitoring, trouble ticket tracking, user information, support and software management. An agent-based solution, LabTech enables both on-call support and proactive Managed Service Providers with one central interface that manages an entire technology infrastructure. The latest edition of LabTech adds powerful features and enhancements such as:
SNMP Discovery, Detection, and Collection
Now data from any SNMP enabled device can be collected and monitored with LabTech. A newly designed probe scans the network to discover any devices on multiple subnets using SNMP and detects the type of device based on customizable detection templates. After determining the device type, the probe sets up collection properties to gather specific SNMP data about that device. These new abilities allow for the setup of monitors on collected data such as low ink levels, paper jams, low disk space on NAS drives, unusually high bandwidth detected on individual ports of routers, and other issues.
New alert templates enable you to have different actions performed based on the time of day and type of client. Based upon the designation of your clients, you can have an auto-fix script action set to run on your higher designated clients' machines to remedy the issue immediately, versus raising an alert or generating a ticket. Plus, you can set up after hours NOC support alerts that can be sent to a remote NOC team or a designated after hours technician.
Administrators can now create their own dynamic, functional HUD displays and set permissions to non-administrators to view, edit, or modify the HUD. This allows for your technicians to have relevant data at their fingertips from one screen where they can take action.