Microsoft Patch Causing Lockups, Crashes
April 14, 2006
One Microsoft security patch released this week is causing Internet Explorer lockups, Windows hangs and system crashes for some IT administrators and partners.
But that security patch contains a new file — named Verclsid.exe — that conflicts with Hewlett-Packard printers, scanners and cameras, one Microsoft security official acknowledged on Microsoft's online technical support site.
"We've determined that the majority of the issues people are having with MS06-015/KB908531 are due to a bad interaction between the security update and a software component included with various HP hardware devices, including but not limited to printers, scanners and cameras," wrote Steven Hui, a Microsoft spokesperson on TechNet who fielded questions Thursday from numerous irritated customers and IT administrators on its online technical help site.
A myriad of users flocked to Microsoft's online technical support site for help late this week regarding numerous problems including systems IE lockups that occurred after installing the MS06-015 patch. The issues did not clear up even after rebooting, some said.