ZIM Integrated Shipping Services is a global container shipping company serving more than 30,000 customers and offering end-to-end multimodal services reaching destinations on five continents. The 66-year-old company also offers full-service logistics. Its global operations rely on the robust, solid performance of its applications, particularly the applications that serve as the core of its business operations: SAP business intelligence, ERP, and portal applications and underlying databases.
This month, ZIM is turning the lights on a new version of Precise Software's application performance management (APM) suite, Precise 9.0. ZIM has been using Precise's APM software for two years, says Jorge Melman, SAP Infrastructure Team Manager, Global Systems Department, Global IT Infrastructure Division for ZIM. "We are using it to monitor and improve the performance of our production SAP environment. Precise provides us with the best user interface and performance analysis capabilities as compared to what SAP Solution Manager offers." ZIM's SAP application suite is accessed every day by thousands of ZIM customers, partners and employees.
The new version of Precise's software offers a number of enhancements, including the persistent, ongoing monitoring of every transaction in dynamic cloud and virtual environments, the correlation of virtual machine events with application performance, the automated detailed isolation of performance incidents, and the ability to pinpoint inter-application impact on performance. It also allows for real-time service-level agreement (SLA) tracking to ensure quality of service (QoS). The new capabilities are aimed at helping organizations better monitor and manage application performance as they transition their applications to virtual and cloud computing environments, says Precise Software Executive VP Zohar Gilad.
Precise 9.0 provides application, database and storage managers a single pane of glass to analyze transactions in real time and even guide resolution. The software automatically finds the cause of application transaction problems in the Java code, database or storage, accelerating repair of application slowdowns, and can visually present the impact of VM events on application performance, allowing application owners to reduce risk of failure.
The software's ability to provide persistent monitoring of every transaction means that IT administrators can drill into and analyze the problem when their schedule allows. For example, if there's an event in the morning within a virtual machine and the IT administrator can't get to it before the afternoon, the dynamic nature of a virtual environment means that particular VM may not exist by then. Precise 9.0 allows IT administrators to drill into details of VMs that existed hours, weeks or even years ago.