ITIL v3 is a framework of global IT management best practices intended to help facilitate the delivery of high-quality IT services across the complete service management lifecycle. In conjunction with this framework, the refreshed HP Service Management portfolio helps customers align IT operations, applications and strategy to achieve better governance, compliance and efficiency across the IT environment and ultimately, to demonstrate more IT value to the business.
"With the creation of ITIL v3, we have shifted from IT process-centric practices (ITIL v2) to a more general, overarching service-centric approach across service strategy, design and transition so enterprises can be more effective and efficient at synchronizing IT strategy with business needs," said Sharon Taylor, chief architect of ITIL v3.
As a pioneer in service management with more than 15 years of experience, HP has been a leading driver in the refresh of the ITIL v3. One of the five core books of the library, titled "Service Operation," was authored by HP consultants David Cannon and David Wheeldon. HP's Jeroen Bronkhorst developed the ITIL v3 process maps, while Stuart Rance and Ashley Hanna worked on the ITIL v3 glossary.
"HP provides a comprehensive set of industry best practices with their Service Management portfolio that have helped us remain strategic throughout the process of implementing our service management roadmap," said Sherri Young, director, Service Management, Data Return. "HP's continued support of ITIL and leadership in helping shape ITIL v3 help us maintain our role as a best-in-class service provider for our customers."