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Research Eyes Email Risk

C2C survey shows employees still enduring mailbox quotas and manually deleting email data

SPRINGFIELD, Mass. -- C2C, the leading provider of email data management solutions, today released the results of a third-party survey including IT and non-IT personnel from organizations of all sizes, showing a majority of corporate email users are responsible for managing their own mailboxes, resulting in significant loss of productivity. Almost a third of respondents have mailbox capacity limits set at less than 100 megabytes very low considering email attachments can be several megabytes each. Among the survey findings:

  • 65 percent of survey respondents contend with mailbox quotas and are forced to self-manage their email to stay operational.

  • 66 percent take their own measures to save email messages in order to ensure they aren’t lost, with a majority storing email outside their company email system, in some cases even in personal/home email accounts.

  • 67 percent need to search for an email that is more than three months old at least once a month, with 28 percent spending time searching about once a week or even daily.

    The survey also found that those who self-manage email to stay within quotas frequently delete messages, delete attachments, and/or create a PST file – a method used in more than half of organizations surveyed. The over-reliance on PST files as a means to offload email creates several challenges when companies must meet legal requirements, since PST files do not have a uniform location and cannot be searched centrally for content with traditional technologies.

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