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What To Do When Windows Vista Crashes: Page 4 of 10

TIP:
Save the Vista installation disk which came with your PC. You'll need it during the boot-repair process.


Interestingly, "image" as used in the context of Complete PC is a slight misnomer. While the tool saves a copy of your hard drive, it doesn't save it as an ISO image file. Rather, Vista stores the state of the C drive in a collection of VHD files. VHD, which stands for Virtual Hard Drive, is a Microsoft-specified format ideal for restoring a drive's original image. (Furthermore, the rudimentary CD-ROM burning software included with the OS doesn't do ISO images. For that, you need a third-party package such as Nero.)

There's one big stumbling block with Complete PC: It isn't included with Vista Home Basic, or Home Premium. (That's one reason I recommend you get Vista Ultimate. Here's Microsoft's overview of the different Vista editions.)

A second rub is that, even within Ultimate, the tool is less accessible than one might expect. I found it to be pretty much hidden. While Vista Help lists Windows Complete PC Restore under its "System Recovery Options," the description tells the user: "For more information, search Help and Support for 'complete PC restore.' "


Worse, when you finally call up the correct Help screen, it provides erroneous instructions. Windows Complete PC Backup is explained on the Help page entitled "Back up your programs, system settings, and files." This instructs you to click open the Backup and Restore Center. However, that center can be found only if you've kept your Vista control panel on the old-fashioned (i.e., Windows XP) "classic" view. So most folks will end up wondering where to go.