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Special Issue--IT Automation: Best Practices: Page 7 of 14

As you go through the process of juggling pros and cons, there are fundamental questions that have to be answered:

» What IT processes and activities make sense to automate?

» What are the best first steps to undertake IT automation?

» What functions does it make sense to automate?

You can look at what can be automated from a variety of perspectives. Some vendors focus on particular domains, such as servers, network, storage, desktop and end-user technology, security, software infrastructure (such as database management systems) and applications. Others try to take a comprehensive approach.