In today's data center, there are three major challenges that force IT management to think about automating infrastructure operations.
» Complexity. Compared to the mainframe days, there has been an increase in the diversity and complexity in the typical IT infrastructure, though for some IT managers this trend has occurred slowly and almost imperceptibly.
The data center is filled with server farms, independent disk storage and diverse networking equipment. A newer layer of "software infrastructure" also has developed, which supports service-oriented architecture and Web-based applications with things like application servers, messaging services, identity management and authentication servers.
This may mean that the data center staff hasn't had the time to completely document all its processes for all of these varied systems and pieces of equipment. And the staff simply may not have the expertise to know everything it should be doing. Complexity also means that when something seems to break, it may be some time before the root cause is identified and the problem is fixed.
Takeaway: Make an accurate assessment of your infrastructure to gauge complexity. Make sure your staff has what it takes to deploy newer automation tools.
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