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Project Management Keeps IT From Being a Victim of Success: Page 3 of 7

Reach both up and down the chain of command to establish that your organization needs some way of managing IT project flows. If the C-level people don't get it, you won't get funded for software or project management staff, and you won't be sup-ported in escalating some projects and de-prioritizing, or even killing, others. "We have the mentality that IT does not own anything, meaning that project prioritization is a business processing responsibility," says one CIO at a health care provider. "IT supports the business needs. IT captures, records and reports on requested work efforts. IT management meets weekly with the COO and CFO to prioritize the 'Top 10' projects"

This may be a particularly good strategy for those who would appreciate a "Top 10" rather than a "Top 500" or an "everything is a No. 1 priority" list.

Similarly, if your troops don't get what's in it them, they won't use the PPM tools or processes you fought to implement, and your methodologies will be meaningless. Let's say you establish a process whereby requesters get shunted to project managers if the job seems like it might take more than 40 hours of work. If the help desk isn't in the loop or doesn't buy in, your process fails right at the point of request.

>> Steal globally, evaluate locally. To avoid reinventing the wheel, you should defi-nitely borrow process frameworks from others, though ultimately, project evaluation and portfolio management must be tweaked to fit your culture. If your organization is in a competitive business, try borrowing processes from public entities—after all, your tax dollars paid for them. Several states, including Nevada and Kansas, have public in-formation available about project oversight.

Most assessment processes take into account eight factors. First is fiscal impact, in-cluding ROI: Will it save money or create revenue? Most then add risk, organizational development, customer service, regulatory compliance, health or life safety, board of director strategy or initiative, and loss control. Each may be ranked on a scale from one to 10, then weighted in some manner, with some items (for example, life safety) trumping others, resulting in an overall ranking.