The third element of the new wave involves a shift in applications. Early adoption of smartphones has been driven by mobile e-mail as the killer app. RIM set the bar early on for effective push-based e-mail service, and competitors responded with similar and even superior capabilities. While engineering an effective store-and-forward messaging service is no small challenge, it pales in comparison to a new generation of real-time mobile apps, including complex dual-band fixed-mobile convergence apps. Delivering highly available services while hiding system complexity from users will be quite a challenge.
There are times when it makes sense for IT to play the role of frugal guardian of a limited budget, to run every new idea through a stringent ROI analysis. Such an approach might lead some organizations to avoid the latest wave of smartphones and associated applications. But doing so will come at a high cost. Mobility is complex and hardly anyone gets it perfect the first time around--there's usually plenty of trial and error. Simply postponing the pain is poor strategy. The next wave is coming and it's time to ride it.
Dave Molta is NWC's editor at large. Write to him at [email protected]
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