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Mobile Messaging Gateways: Page 6 of 16

These features are generally available only with behind-the-firewall gateways:

• Over-the-air provisioning/updating. Some gateways let IT load client software and send software updates using wireless connections. This is particularly useful for deploying large numbers of units to mobile workers.

• Over-the-air security management. Some gateways let IT wipe data stored on the device, reset passwords and prevent further wireless usage.

• Access to other corporate information. Vendors are enhancing their systems to deliver a variety of information. Access to back-end databases is enabling field service, sales force automation and customer relationship management. This is still a relatively immature area, but one where vendors anticipate significant growth.

Not all vendors support all these features, and some may have features not listed above. For large deployments, RIM and Good Technology are the leaders in the behind-the-firewall field.