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Dial 1-800 plug Holes: Page 6 of 11

  • SecureLogix ETM Features
    Monitored call attributes: Call direction (inbound/outbound), call source telephone number, call destination telephone number, call type, call start time, call duration
    Firewall actions: Allow, terminate, alert (via e-mail, page or SNMP), log, engage TeleSweep Scanner

    Reporting: User definable, 100+ prepared, preview option

    Rather than creating a unique object for each new outside number tested, we lazily remapped the object "Dean's Cell Phone" to dozens of different numbers over an afternoon. We soon discovered that the real-time monitor did not clear its display cache, and when one of our children dialed in from a "previous" test number, the monitor reported a call coming in from Dean's Cell Phone, which was sitting on our test bench! A call to tech support and a few hours of investigating verified the bug, and engineers delivered a patch the next morning. We mention it mainly to highlight SecureLogix's customer service: We don't think we got preferential treatment because we were reviewing the product. We feel that any customer would receive the same level of assistance.

    All patches, fixes and version upgrades are provided to customers under the support contract. This includes remote installation of patches and on-site installation of major releases. Cost of support is negotiated at time of sale and at close of contract. According to SecureLogix engineers, most customers choose to renew.

    Bottom line: The ETM works as advertised. Once installed and configured by the SecureLogix technicians at our location, we could quickly roll up our sleeves and start working with the application to set up and implement security policies on our live and simulated PRIs. We were able to block inbound and outbound calls based on policy settings. The ETM used real-time in-band monitoring of live calls to detect call type (voice, data or fax) and terminated the in-process call when the type changed, for example, passing data during a "voice" session, and policies were violated. We were unable to fool the system.

    As a bonus, the ETM raised flags on a number of real problems in our test environment, including QoS concerns (intermittent frame errors) with our ISDN PRI and use of fax lines for outbound data. In all, we were impressed with SecureLogix's offering and would recommend it to anyone who can justify the cost.