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Survivor's Guide to 2006: Messaging and Collaboration: Page 9 of 12

PSTN calling

Collaboration features such as audio, video and screen sharing are working their way into all aspects of communication, from e-mail to UM.

Inconsistent bandwidth and latency with broadband Internet connections will still be a hindrance to streaming technologies.

UM will grow slowly but steadily as organizations switch to VoIP.

Inability to correlate multiple points of customer contact will put you at a competitive disadvantage. -->