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Survivor's Guide to 2005: Digital Convergence: Page 2 of 8

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All for One: Risks

Of course, joining our three (percent) musketeers is not without risks. As any data manager will tell you, when you increase the number of packets traversing a network, you increase the chances that packet loss and transmission delays will degrade network and application performance. Lost packets and long delays on the network reduce call reliability, as well as voice and video quality.

To counteract such problems, you must institute QoS schemes like DiffServ (Differential Services) and RSVP (Resource Reservation Protocol). These let you increase the traffic on your network while guaranteeing QoS for voice and video. Data traffic isn't compromised, and you don't have to overprovision bandwidth.

Another risk is that converged technologies might be new to your staff or traditionally handled by the non-IT telecom department. You must set aside funds for training and/or work out a collaboration plan.