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Review: GN Netcom's Dual Connectivity Headset: Page 2 of 3

One presumes that, after some practice, it would become much easier to distinguish between the two. In fact, you can even switch in mid-call from one to the other, if you need to.

Working Over Land And Air
An important note: If you're going to use the GN 9350 with your landline, you should probably call the company first to make sure that your phone is compatible with the unit. For example, the GN 9350 is not compatible with phones where the handset is not wired to the base or where the keypad is on the handset (rather than the base) -- a fact that prevented me from using it with my telephone.

The process is also a bit awkward. In order to make a call via your landline telephone, you have to first enable the headset (by pressing the talk button located on the earpiece), then lift your phone's headset and dial. You also have to lift your phone's headset if answering a call.

On the other hand, the GN 9350 works very nicely with VoIP. When I plugged in the USB cable, it installed immediately via plug-and-play, and I was able to use it with my existing VoIP system. The sound quality through the earpiece was clear and crisp, and I was able to wander about 50 feet away without any perceptible loss in quality (the company claims up to 300 feet). Sound quality at the other end of the call was not quite as good -- even at highest volume and using the headset (as opposed to the ear piece), voices were clear but a bit distant.

As of this writing, Web support for the product is less than optimum; the support page for the GN 9350 (which could only be found when I typed in the URL directly) offered the Quick Setup Guide (which came with the product), a product brochure and comparison chart. However, I only had to wait a minute or two for an over-the-phone support tech.