My mother taught me never to wait until the last minute to get my work done. That advice applies here. Put a software transition plan in place now.
Read the Fine Print
It's also crucial to revisit license and support agreements occasionally. Get familiar with the terms of each contract so you know exactly what you are--and are not--entitled to. You don't need surprises, particularly in the midst of a technology crisis.
If you discover that the terms of a contract have outlived their usefulness, don't be shy about asking the vendor to rework them, even if the contract isn't up yet. Most vendors will be flexible if your requests are reasonable.
You may even be able to save yourself some money by "downgrading" the level of support. If, for instance you've been using a particular product for a few years and you feel comfortable dealing with most minor problems that might arise, why spring for the platinum plan? As long as the contract covers you for the major problems, work with the vendor to devise a less exhaustive, and less costly, service plan.
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