Joe Martins, VP of IT for furniture retailer Design Within Reach, says he welcomes anything that would minimize his role in the discovery process, whether that means keeping him out completely or making searches easier.
"One time it took me a full day to search for an email I was pretty sure existed, but never found," he says. "It seems to me like it should've been easier to find."
Martins has been using CommVault for backup for about a year, but he uses another product, GFI Software's MailArchiver for Exchange, to archive email. He hasn't decided if he'll switch to DataArchiver but says the Outlook Add-in has some advantages. It would simplify searches for his organization and give him one console for managing backups and archiving.
Martins says his current system calls for users to log in and use Boolean searches to go through archived mail.
"The GFI product works fairly well, but I like consolidated management interfaces and would like to have it all in one interface," he says. "Also, with CommVault's new Outlook plug-in, I can turn that over to a compliance official and say, 'Here, search away.' The way it is today, you have to get IT involved to search for what the compliance official is looking for. But everybody knows how to use Outlook."
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