This company was short on SLA management details, like HCL was, but it did say it would have people on site at each warehouse ready to be dispatched to the stores, for an hourly fee. This helps explain the higher cost. Dispatch of these on-site personnel is immediate during business hours but next day during off hours. This does not compare well with the other outsourcers, which provide 2- and 4-hour response times. However, the price, $70 per hour, is less than everyone else's.
NetProactive recommended a takeover timeline of 33 days of work over about eight weeks. This includes a 30-day pilot and a week of tuning and improvement prior to going live. All in all, the timing and effort seemed reasonable, and the $13,200 price was one of the least expensive.
NetProactive said it would support the Adtran N-Form software, creating reports published on the portal. There is an additional charge of $1,100 per month to gather and report on this data. This cost is included in the MRCs listed in the pricing chart. The lack of SNMP support was not mentioned by NetProactive, leaving us to wonder how it plans to create the reports.
Remote Infrastructure Management, NetProactive Services, (877) GOIMARC, (949) 623-8312. www.bangalorelabs.com
Bruce Boardman is executive editor of Network Computing, testing and writing about network management and systems. He has 12 years' IT experience managing networks and distributed computing for a financial service provider. Write to him at [email protected].
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