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The State of VoIP: Page 2 of 2

The company is seeking basic, reliable, cost-effective communications, but it is also interested in improving efficiency of staff interactions and optimizing business processes.
Aside from traditional telephone service, provided cost-effectively via VoIP, HaveNoFear is also interested in applications such as presence and unified messaging. The company hopes this new system will give it a competitive edge against larger, more well-established insurers that are increasingly attracted to the lucrative business of insuring those associated with reality TV.


HaveNoFear Business Essentials

  • Total employees: 180
  • Number working remotely: 50
  • Existing network infrastructure: The network infrastructure will be LAN-based with Layer 2 and Layer 3 QoS enabled. There will be 100-Mb connections to desktops with 802.3af PoE support. A gigabit backbone will connect to the rest of the network.


HaveNoFear Goals


The company hopes to keep costs low and improve productivity as well as its ability to compete.


HaveNoFear Business Objectives

  • Improve internal communications
  • React quickly to new business prospects
  • Provide excellent customer support
  • Control costs

Solutions will be graded on the following criteria:

  • General Architecture
  • Phones: basic, executive, attendant consoles and conference units
  • PBX
  • Telecommuting
  • Presence
  • Conference Calls
  • Voice Mail
  • Unified Messaging
  • Application Integration
  • Pricing Summary and Totals
  • Distribution Channel